We commonly set up IU group email Exchange accounts of the form  groupname@indiana.edu and/or groupname@iu.edu and grant access to the shared email inbox using an ADS security group.  In order for you to get access to the shared inbox, you only need to be a member of the associated ADS group which you can request via the  Luddy Help Desk.  Once you have the proper access, you can then access the email account using the instructions from the appropriate section for your operating system and email program.

Outlook Access (Windows)

If you currently use Microsoft Outlook to read your email, this is likely to be the most convenient option.  See the next section if you are using Outlook on a Mac instead of Windows.  If you do not use Outlook, then see the OWA section below (which is what most students are likely to use).

To get access to the group account email in Outlook in Windows, do the following:

1. From Outlook, go to File > Account Settings > Account Settings
2. Click on the New... icon
3. In the Email Address box, enter groupname@iu.edu (where you replace groupname with the group account you want to add).
4. On the login screen, click on "Sign in with another account".
5. In the Sign In box, enter your own IU username@iu.edu (NOT the group account).  You must use @iu.edu even if your primary IU email address is @indiana.edu.  Click Next and then enter your IU passphrase (NOT the group account passphrase) and complete DUO, if prompted.
6. If prompted, click on "Yes, this is my device".
7. If successful, you will see a page saying "Account successfully added" so just click Done.
8. Click Close to close the Account Settings window.
9. At this point, you will need to restart Outlook so close it and restart it.

Once the group account is added, it should show up like any other email account in Outlook.

Outlook Access (Mac)

Before you will be able to access the group account inbox in Outlook on the Mac, you must first grant permissions for the account as follows:

1. Access the account using the instructions in the section "Outlook Web App (OWA) Access" below
2. Once you are viewing the group account inbox using OWA, right click on "Inbox" in the left navigation pane and select "Sharing and permissions"
3. Click on the + icon (Add permissions).
4. Type your IU email address and you should appear in the dialog box so click on your entry
5. Click Add
6. In the "Permission level" pull-down menu select "Owner"
7. Click OK
8. Right click on "Folders" in the left navigation pane and again select "Sharing and permissions"
9. Repeat steps 3-7 and add the permissions again for "Folders" just like you did for "Inbox"

Once you have set up these permissions, you are now ready to set up to the group account in Outlook on a Mac as follows:

1. From the Outlook menu select Preferences
2. Click on the Accounts icon
3. Click on "Delegation and Sharing"
4. Click the "Shared With Me" tab
5. Click the + icon in the lower left corner
6. In the Open Mailbox... window, enter the groupname@iu.edu. The account you want to add should appear then just click Add.
7. Click Done and then just close the Accounts window.

Once the group account is added, it should show up like any other email account in Outlook.

Outlook Web App (OWA) Access

You can also use the Outlook Web App (OWA) to access group account email as follows if you have a personal Exchange account.  If you do NOT have an Exchange account see the next section.

1. Log into OWA using username@iu.edu (even if your preferred email address is @indiana.edu) and your normal IU passphrase
2. Click on your Name/Initials/Picture (near the upper right corner) to expand the menu
3. Click on Open Another Mailbox... (Do NOT use Sign in with a different account)
   
4. Enter the group account username and the account should show up in the search list.  Click on the group account and then click Open.  Once you are using this group email, any messages you send will be sent from this group account.
5. You can return to your own inbox by repeating these steps and entering your username.

Mac Mail, iPhone, or iPad

If you are using Mac Mail (instead of Outlook) on your Mac or an iOS device (iPhone or iPad) then you will not be able to use a Send/Receive group for access.  The only way to add the account is following the normal instructions for adding an account per the IU KB pages for MacOS or iOS.  When using this mechanism, you will need to know the group account passphrase and will have to have DUO set up for you with the group account.  If you need help with this, please let us know.