Scope

This document describes the procedure to follow when IU equipment is taken on loan to a non-IU location (such as your home). We are required to track this equipment and renew these loans every 2 years.

Capital Assets

Capital assets are IU-owned items that cost in excess of $5K and are subject to stricter IU policies regarding the inventory requirements.  If you plan to move any capital asset (to either another IU location or off campus) you must let us know.  Even if you just move the item to another room in the same building we need to know that.  See the Capital Asset Management Equipment Loan information for further details.

Laptops and Mobile Devices

If you have an IU-owned laptop or other mobile device (ie. tablet, phone, etc) that you use in the course of your IU work or studies then whether you have to make an equipment loan request depends on how you use the device.  If you frequently transport the device between an IU location (such as your office) and non-IU locations (such as your home or on travel) then there is no need to make an equipment loan request.  However, if the device will be taken to a non-IU location and will not return to IU for longer than 30 days then you should follow the "Long Term Equipment Loan Procedure" noted below.

Short Term Equipment Loan Procedure

Short term equipment loans are done on an as-available basis for Luddy faculty and staff in need of specific computing equipment for short term purposes (< 30 days).  Luddy students are generally not eligible for equipment loans but requests will be handled on a case-by-case basis with Luddy faculty or staff sponsorship.

Before any IU-owned equipment is taken off-campus, please log a service request. 

This will create a help desk ticket that will be used for the initial approval. Once the loan is approved and the item serial number and IU Tag (if tagged) are noted in the ticket, you can take the item.  This ticket will remain open until the item is returned.

If an item taken for a short term loan is then needed for longer than 30 days, just submit a service request (or reply on the original ticket) to let us know and we will make sure the item gets an IU tag (if not already tagged) and entered into our database per the long term loan procedure in the next section.

When you return the item, return it to a member of the IT staff and the date will be noted in the system and the help desk ticket closed.

Long Term Equipment Loan Procedure

Long term equipment loans (> 30 days) are handled on a case-by-case basis for Luddy faculty and staff (with supervisor approval).  Luddy students are generally not eligible for long term equipment loans.

Before any IU-owned equipment is taken off-campus, please log a service request. For the request type, select IU Property Loan Request and complete the form. If the item does not have an IU property tag, just leave that field blank and we will tag the item for you.

This will create a help desk ticket that will be used for the initial approval as well as the biannual loan renewal. Once the loan is approved and the item is tagged, you can take the item. If you still have the item after 2 years, you will receive an email asking if you still have the item and verifying the location of the equipment. Just reply to the email noting the location of the item.

When you return the item, return it to a member of the IT or Facilities staff and the date will be noted in the system.

Administrative Procedures

The following steps are required from the IT and Facilities staff:

1. When the help desk ticket is received, assign it to the "Home Loan" team.
2. Get approval from the Director of IT or Facilities, depending on the item being loaned.
3. If not already tagged, put an IU property tag on the item. Please note that we don't normally tag and inventory monitors but we need to in the case of an equipment loan. So, go ahead and tag any monitor being taken and add it to the database.
4. Update the hardware database entry for the item, setting the location to "Home" (noting the person taking the item), setting the renewal date to the current date, and adding the help desk ticket number in the Issues field. If the item is not already in the hardware database, you will need to add it.

There is a hardware database home loan renewal report available. Periodically, this report should be run and the expired items (highlighted in red) renewed. To renew an items, follow these steps:

1. Follow the link in the report to the ServiceNow issue number
2. Verify that the issue you have opened has the service area set to 'Home Loan' and that the contact on the issue matches the person listed in the location field for the item in the hardware database. If there are multiple issue numbers for an item you may find that one is for the purchase of the item and the other is for the home loan. Every home loaned item should have an associated home loan ServiceNow issue. If it doesn't, then you will need to create one using the procedure for a new loan (see above).
3. Edit the issue, setting the status to 'Customer Notify' and updating the description by selecting the "Home Loan Renewal Request" quick description.
4. Save the changes, which will generate an email to the person with the equipment asking them to verify and renew the loan.
5. If the person replies they they have returned the equipment, update the item location in the hardware database.
6. If the person replies that they wish to renew the loan, do the following:
   • Update the loan renewal date. This is most easily done by just clicking the RENEW button for the item from the home loan renewal report
   • Close the ServiceNow issue. Add the "Home Loan Renewal Close" quick description.
7. If the person replies that they want to return the item, do the following:
   • Coordinate the return of the item.
   • Once returned, update the location for the item in the hardware database.
   • Close the ServiceNow issue, noting that it was returned.
8. If the person replies that they have already returned the item, do the following:
   • Make every attempt possible to locate the item.
   • Once located, update the location for the item in the hardware database. If you are unable to locate it, set the location of the item as lost.
   • Close the ServiceNow issue, noting that it was returned.